New Features

Nokia Support Discussions Participation

Registration and Logging In

Browsing and Searching

Personalization

Starting a Topic and Posting Replies

Advanced Board Usage

Accepted Solutions

Kudos

Blogs

Private Messages

What's new with blogs?
A blog is still an online journal written by one or more authors, but a lot of things about blogs have changed recently.

• Blogs have a whole new look. They're easy to read, easy to comment on, and easy to share with your friends.
• You don't have to be logged in to read a blog. In some communities you can leave comments without logging in either.
• Blogs can display a Blogroll that shows you other web sites the blog author likes.
• Blogs can use labels to categorize blog articles.
• Sidebar widgets can tell you about the author, the top kudoed blog articles, and the top tags and taggers for the blog.
• Blog Reactions can let you see what other people are saying about a blog article.
• A quick link to social bookmarking sites can let you share interesting blog content with you friends.

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What's new when I log out?
We've made a minor change in what happens when you log out from a community.

What used to happen when you logged out: You remained on the same page. The page looked the same, but you could no longer see content restricted to community members.

What happens when you log out now: You go to the community front page when you log out.

It's a small change, but we thought you'd like to know about it.

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How does Nokia Support Discussions work?
Nokia Support Discussions provides a place for Nokia customers to discuss support topics and learn. At its heart are the message boards, where members post questions and answers.

Guests (un-registered visitors) may browse or search the boards for information. Registered members can post messages, track discussions, and get e-mail notifications on new posting activity.

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What is my role in Nokia Support Discussions?
You are essential to the community. By posting questions and sharing answers, not only do you contribute to a unique, customer-built knowledge base, but you also become part of a virtual support network extending across literally hundreds of thousands of potential users.

We encourage you visit often and participate. Come with your toughest issues - the chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know, and pass on your own tips and insights - you may just have the answer someone else has been looking for!

Please remember to thank fellow users who have assisted you. Show your appreciation by marking replies as accepted solutions, giving kudos to helpful messages, posting thank-you replies, or sending positive feedback to the Nokia Support Discussions team by Private Messages or by email to support.discussions@nokia.com.

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What is my responsibility in Nokia Support Discussions?
We want the community to be appropriate, friendly, informative, and fun for all users. The Discussions Guidelines sets forth rules and guidelines so that you know what is expected of you, and what you can expect from other participants, when using Nokia Support Discussions.
See Discussions Guidelines >>

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Why should I register?
Registration allows you to fully participate in the community. After you register, you can:

• Post new messages
• Post responses to existing messages
• Receive e-mail when someone responds to a specific post or thread
• Exchange Private Messages with other members
• Personalize your experience on the boards

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What can I do if I don't register?
Even if you don't register, you can still browse and read messages as a "guest." You can't interact with the other members or personalize the way boards are displayed.

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How do I register?
Simply click the Register link visible in the right hand column and fill in the registration form. Once we have received your completed form, we will send you a validation email containing a link that you need to click to log in to the site and activate your user name.

If you do not receive the validation email within two hours after your registration, email us at support.discussions@nokia.com and we can complete your registration for you.

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How do I log in?
Once you've registered and confirmed your registration, you can log into the boards and begin personalizing your experience.

1. Click Login on any page.
2. Enter your user name in the User Name field.
3. Enter your password in the Password field.
4. Click Login.

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How do I get back a lost password?
If you've forgotten your password, you can have the system send it to your e-mail address.

1. Go to the login screen.
2. Click the "Forgot your password? >>" link on the page.
   You'll be taken to a screen that will first ask for your username and your security question. The login and password associated with that username will then be sent to the given e-mail address.

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How are Nokia Support Discussions organized?
Nokia Support Discussions are categorized into several categories, such as Mobile Products, Software, Ovi and Mobile Media.

These categories contain boards such as Phones, Music and Connectivity. The discussions consist of the topics that participants have posted and replies to these topics.

You can view and directly access all of the boards directly from the main page of Nokia Support Discussions.

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What's the best way to look for information in the discussions?
If you're just browsing, click on a discussion that interests you and you will be directed to a list of all of the topics included in that discussion. Use the Previous and Next links to move through the topics.

If you're looking for an answer to a specific question, you may find it more effective to use the search function. Enter one or more relevant keywords and browse through the results to locate a topic that includes the information you're looking for.

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How do I search for information?
To search the Community, type keywords for your topic into the Search Discussions text box and click Go. A page of search results will be displayed. Browse the search results in the same manner you would a title.

To perform a more in-depth search, click the Advanced link. This search allows you to limit your query to a specific board, specific parts of the message (subject vs. body) and other advanced parameters.

You can also search for Community members by clicking the User Search link and using the search options on this page.

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How do I change the icon next to my name?
The icon (also known as an avatar) is a way to personalize your user name a bit.

1. Login to Nokia Support Discussions.
2. Click the Edit My Info link.
3. Click the Icons tab.
   A list of available icon categories will be displayed on the left side. When you click on a category, the icons in that category will display on the right.
4. Click on any icon to use it as yours. Your current icon always shows up at the top of the icons page.

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What is a signature?
A signature is a predefined personal statement that appears at the bottom of every post you make. This can be, for instance, a personal motto or slogan. Keep it brief!

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How do I tell other users about me?

1. Login to Nokia Support Discussions.
2. Click the Edit My Info link.
3. Click the My Info tab.
4. Find the Public Profile section and fill in any fields you want to share.

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What is my Friends List and how do I add users to it?
When you send a message in the Private Messenger, all your friends will appear in a drop-down menu that you can select from. You can then send one of them a message without having to type their user name into the Send to field.

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How do I set my viewing preferences?
There are a number of display preferences that affect how forums appear. These are described in the table below.

To set your viewing preferences:

1. Log into the Forum.
2. Click the My Profile link.
3. Click the Preferences tab.
4. Make any changes you wish to the settings described in the table below.
5. Click Save Changes.

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How do I start a new topic?
There are hundreds of thousands of posts in Discussions, so there's a good chance that someone has already asked the same question. It's a good idea to first try the search function with relevant keywords and maybe you'll find what you're looking for instantly.

If you can't find what you're looking for by searching, just go to the board you want to post on, and click the Start New Message link near the top of the message list.

On the Post Message page, you will see a Subject area and a Body area.

1. In the first field, the Subject field, type a title for your message.
   This is the only part of the message that shows up on the message listing page, so try to make it something that will be clear and concise. Use keywords about your topic.
2. In the second field, the Body field, type your message. Put details about your topic here. If you are posting on a technical topic, it is helpful to include all pertinent information regarding your inquiry in the body.
3. You can use the controls to change the fonts, colors, and other aspects of your message. You can add smiley faces using the smiley menu. And you can format the text at the character or paragraph level.
4. If you want, you can click Check Spelling to look for misspelled words, or you can click Preview Post to see what your post will look like on the boards.
5. When you are happy with your message, click the Submit Post button.
   Your message will be added to board and everyone else on the board will be able to read it.

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How do I reply to a message?
Use the Reply button in a message to write a response to a particular post. You'll see a screen similar to the Post Message screen. There are a few differences:

• When you reply to a post, the subject line will be filled in for you automatically. You can change it if you want.
• You can use the Quote Message button to paste the message to which you are replying into the body of your reply.

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What is a "thread?"
When one or more people reply to a particular message, a "thread" is created. A thread is a series of posts that go together. If you've ever heard of someone "following the thread of a conversation," you get the idea.

If you post a new message, then that starts a new thread. If you reply to an existing message, then that message becomes part of the original message's thread.

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How do I use macros?
The Macros feature allows you to create boilerplate text that you can paste into any message with the click of a mouse.

To set up a macro:

1. Log into the Forum.
2. Click the My Profile link.
3. Click the Macros tab.
   Fields for entering up to nine (9) macros will be displayed.
4. In the Macro 1 Title field, enter a short title for your first macro.
   The title should be short because it will show up in a pull-down menu. Make sure it is distinctive enough that you will remember which title belongs with which macro.
5. In the Macro 1 field, enter the text you want to be able to paste. If your boards allow HTML, you can use HTML tags in the field.
6. Enter any other macros you wish.
7. Click Save Changes.
   Your macros will be saved to your profile in the database.

Note: If there is particular text that you wish to appear at the bottom of every message you post, put the text in a signature instead of a macro.

To use a macro

1. Log into the Forum.
2. Navigate to a board where you want to post a message.
3. Click New Message.
   (Or, you can reply to an existing message by opening that message and clicking the Reply button.
4. Once the post message window has loaded, you will see a Macros menu.
5. Click in the Body field where you want to paste your text.
   If the text is short, you could also paste it in the Subject field.
6. Click on the Macros menu to open it.
7. Select the macro you wish to paste.
   The text of your macro will paste where you have your cursor.
8. Type any other text you wish in the message body.
9. Click Submit Post.

Note: If there is particular text that you wish to appear at the bottom of every message you post, put the text in a signature instead of a macro.

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How do I use bookmarks?
Bookmarks are shortcuts to your favorite topics so you can easily find them again.
To bookmark a board:

1. Log into Discussions.
2. Go to the board you want to bookmark.
3. Open the Board Options menu and click Bookmark This Board.

1. Log into Discussions.
2. Open the topic you want to bookmark.
3. Open the Thread Options menu and click Add This Topic to My Bookmarks

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How do I use subscriptions?
If you add a topic to your subscriptions, the system will send you an e-mail every time someone replies to that topic.

To add a board to your subscriptions:

1. Log into Discussions.
2. Go to the topic to which you want to subscribe.
3. Open the Thread Options menu and click Add This Topic to My Subscriptions.

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How do I use the dashboard?
Your Dashboard is a little window that displays a lot of information. It is launched when you click your user name that appears near the top of most Discussions pages. The Dashboard displays:

• Your current icon.
  Click on it to choose another one.
• Your current statistics.
• A link to the Private Messenger.
  Click the envelope to launch the Private Messenger and reply to your messages.
• Your subscriptions and bookmarks, including recent activity.
  Click on a Subscription or bookmark to see what's new in those areas.
• Quick links to Search, your profile, and other things.

To launch your Dashboard, log in, then click on Dashboard. Note that Dashboard is not available on the Discussions main page.

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What is RSS and how do I use it?
RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to Web sites, and those sites feed you headlines so you can stay up to date. To use RSS, you'll need a feed reader. There are many free options. Once you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. Once you click it, the RSS feed will appear in your reader, and you will see new content from that section of the community whenever it becomes available.

If you use iGoogle, Google's personalized main page, you can add our Nokia Support Discussions "iGoogle gadget". Read more here >>

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What is an Accepted Solution?
Accepted Solutions is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer and back again.

An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions.

You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution.

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How do I mark a message as a solution?
If you've posted a question to Discussions, you can choose the reply that best answers your question and mark it as an accepted solution.

To mark a message as a solution:

• Click the Solution? icon on the reply.

• Choose Options > Unmark as Accepted Solution.

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What are Kudos?
Kudos is a new content rating system that lets you vote for the messages you think are the most useful or important.

When you give Kudos to a message, you are offering a thumbs up for good content and a pat on the back to its author. Your Kudos help to boost the value of certain messages and enhance the reputation of their authors.

Giving Kudos is as easy as a single click, but the impact of Kudos ripples across the community.

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How do I give Kudos?
You can give Kudos to any posts in the community, except for your own.

To give Kudos to a message and its author:

• Click the Kudos! badge on the message.

• Choose Options > Revoke My Kudos from this Message.

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How can I see who's given me Kudos?

Want to know who thinks your messages are Kudo-worthy? Your Profile page is the place to start. You can also see Kudos activity for other community members on their Profile pages.

To see who's given you Kudos:

1. Click My Profile to go to your Profile page.
   Your Profile pages shows the names of community members who gave you Kudos, the messages they Kudoed, your top Kudoed messages, and the Kudos you've given.
2. To see all of your recent Kudos activity in an area, click the view all link at the bottom of the list.
   Your Kudos Activity page shows the recent Kudos you've given or received.
3. Click the tabs to see more info about your Kudos activity.

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How can I see which messages or authors have received the most Kudos?
There are usually two Kudos leaderboards -- one for authors and another for messages -- on the community's front page. The author's leaderboard shows who has received the most Kudos. The message leaderboard showcases the most Kudoed messages.

Links from the front-page leaderboards take you to the full leaderboard pages.

To view the Top Kudoed Messages leaderboard:

• Click the view all link from the front page module.

• Click the view all link from the front page module.

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How can I see who else has given Kudos to a message?
Want to know who thinks a message is good? It's easy to kind out which regular community members and community experts have given Kudos to a message. Kudos that come from community experts carry more weight -- literally -- than those that come from brand new members.

To see who's given Kudos to a message:

1. Go to the message page.
2. Click the Kudos! total.
   The Who Kudoed this Message page shows you all the community members who've given Kudos to the message.

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What is Kudos weight?

Your Kudos weight is the number of Kudos you give each time you click a Kudos! badge. If you're new in the community, you probably give Kudos one at a time (your Kudos weight is 1). More experienced community members might have a higher Kudos weight, so they could give two Kudos, ten Kudos, or more each time they click.

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Why can't I give Kudos to some messages?
There are a few reasons why you might not be able to give Kudos to a post.

• You've already given Kudos to this message (you can only give them once).
• You wrote the message (you can't Kudo your own messages).
• Your community manager has turned Kudos off for a message or a topic.
• Your community manager has frozen Kudos for this message. You can still see how many Kudos the message has received, but you can't Kudo it any more.

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Where did the Kudos number go?
Sometimes a message gets so many Kudos that we run out of space to show the number. When that happens you'll see a Hot Kudos symbol or icon instead of the Kudos count on the Kudos badge.

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What's a blog?
A blog is an online journal written by one or more authors. Blog articles usually appear in reverse-chronological order, so you see the most recent article first, followed by earlier articles. Some blogs have comments from readers, which you can read by clicking the Comments link at the bottom of the article. You may also be able to post comments to those blogs.

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How do I post a comment on a blog?
It's easy. Posting a comment on a blog is a lot like replying to a message on a board. If the blog is open for comments, you'll see a Post a Comment link or a Comment count link at the bottom of the article.

To post your comment:

1. Click the Post a Comment or Comment count link.
   You can post a comment to an article or to someone else's comment.
2. Type your comment in the Post a Comment area.
   You can use simple HTML and quote the article you're commenting on. You won't be able to edit or delete a comment once it's posted, so be sure to preview your comment and check your spelling first.
3. When you're happy with your comment, click Post Your Comment.

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Can I post a blog comment without registering or logging in?
Yes, you can!

All we ask is that you give us your name (which we'll show) and your email address (which we won't). You may also be able to enter a website URL to display with your comment.

Then, simply type your comment and click Post Your Comment.

You won't be able to edit or delete a comment once it's posted, so be sure to preview your comment and check your spelling first. And since you're not a registered member of the community, you may be asked to take a test to prove that you're a person and not a robot.

Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

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Where is my blog comment? I posted a comment, but don't see it.
Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

If your comment doesn't appear immediately, check back in a few minutes. If it still doesn't appear, your comment is most likely in the approval queue.

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Can I edit or delete my blog comments?
No, you can't. Be sure to check your spelling and preview your comment before you post it; you can't edit a comment once it's posted.

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How do I share a blog article with friends?
If you want to tell your friends about blog articles, you can use any of dozens of shared bookmarking, social network, or other tracking services, such as Del.icio.us, Digg, Reddit, Facebook, MySpace, Google, StumbleUpon, Technorati, or Twitter. All you need is an account with the service and friends to share with.

To share a blog article:

1. When you get to an article you want to share, click the Bookmark button.
2. Click the service you want to use.
   The next steps depend on the service. You may need to log in. If you don't already have an account, you'll probably be asked to register and create one. The way you share the article also depends on the service.

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Can I subscribe to a blog?
Yes. You can subscribe directly to a blog or an article, or you can subscribe their RSS feeds. If you subscribe to an RSS feed, you can use an RSS reader to view new content that's added to the blog. If you subscribe directly to a blog or article, you receive an email alert when new articles or comments are posted.

To	Do this
Subscribe to a blog	Go to the blog page and choose Blog Options > Subscribe to this Blog.
Subscribe to an article	Go to the article and choose Article Options > Subscribe to this Article.
Subscribe to an RSS feed	Go to the blog or article and choose Blog Options > Subscribe to this Blog's RSS Feed or Subscribe to this Article's RSS Feed. Then, save the live bookmark or whatever you usually do to add an RSS feed.

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What's a Blog Reaction?
The blogosphere is a very interconnected place where bloggers constantly react -- comment on and refer -- to the work of other bloggers. Technorati^TM is a specialized search engine that tracks reactions to more than 100 million blogs, including the one you're reading. Blog reactions, like comments, tell you what others think about a blog article and can be interesting to read.

To view reactions to an article:

1. Click View Blog Reactions at the bottom of a blog article.
   The link takes you to a Technorati page that lists all the reactions (if any) to the article you were reading.
2. Click any of the links and start reading.

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What's a Permalink?
A permalink, short for permanent link, is the URL for a specific blog article. In an active blog with lots of entries, a particular article will only stay on the blog's front page for a short period of time. It becomes hard to bookmark a specific blog article or to email a link when the article you want is replaced with something new.

This is where permalinks, which alway stay the same, come in handy. They take you directly to an article, rather than to the blog's front page, which typically shows only the last few articles.

To use a permalink:

1. Click Permalink at the bottom of a blog article.
2. Copy the URL that appears in your browser's navigation toolbar.
3. Paste the link wherever you need it.

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What is the Private Messenger?
The Private Messenger allows you to send private notes to other members of Discussions. Private Messenger has two big advantages over e-mail:

1. You don't have to know the other member's e-mail address to send the note. (Also, you don't have to reveal yours.)
2. Private Messenger is more interactive than e-mail. It's easier to hold a quick conversation through it.

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How do I send a private message?

1. Log into Discussions.
2. Click the Messages link
3. In the private messenger window, click Compose New Message.
   If you have created a Friends List, and you want to send a message to a listed friend, click the Friends tab and click the Send Message icon beside the friend's name.
4. If you want to send a message to someone not in your Friend List, type the person's user name in the Send To field.
5. Type the subject of your message in the Message Subject field.
6. Type the body of your message in the text editor area.
7. Click Send Message at the bottom of the page.
   The message will be sent to the other user. The message will also appear in your Outbox.

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How do I read a private message?

1. Log into Discussions.
   If you have any new messages, a yellow envelop icon will appear next to the Messages link and the number of new messages will be indicated.
2. Click the Messages Link.
   The Private Messenger window will be displayed.
3. Click the Inbox link.
   Your Inbox will be displayed.
4. Click the Subject of the message you want to read.
   The full message will be displayed.
5. After you have read the message, you can click on links to Reply to the message or Delete the message buttons at the bottom of the page.
   You can also click on the Add User to Friends List link to add the sender to your Friends List.
   Or, if you don't want this user to send you any more messages, you can click on the Add User to Ignore List link to add the person to your Ignore List.

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How do I reply to a private message?

1. Log into Discussions.
2. Click the Messages Link.
3. Click the Inbox link.
   Your Inbox will be displayed.
4. Click the Subject of the message you want to read.
The full message will be displayed.
5. Click the Reply link at the bottom of the window.
   The Send Message window will be displayed with the Send to and Subject fields pre-populated.
6. Enter your message in the Note field.
7. Click Send Message.

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How do I delete a private message?
While reading a message, you can click the Delete link at the bottom of the window to delete the current message.

While viewing your Inbox, you can delete several messages at once by checking the check boxes next to the messages you want to delete, then clicking Delete Checked.

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How do I see private messages I've sent to others?
When in the Private Messenger, click the Outbox link to see all the messages you sent to others.

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What is my Friends List and how do I add users to it?
When you send a message in the Private Messenger, all your friends will appear in a drop-down menu that you can select from. You can then send one of them a message without having to type their user name into the Send to field.

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What is my Ignore list?
Your Ignore list allows you to block private messaging from users you consider a nuisance. Hopefully you will never have to use it.

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